Privacy Policy

Last Updated: September 17, 2024

1. Introduction

This Privacy Policy outlines how Tumalo Animal Hospital (“the Clinic,” “we,” “our”) collects, uses, and protects your personal information collected through our digital properties, clinics, and other interactions. Protecting your privacy and securing your personal data is fundamental to our operations.

2. Personal Information We May Collect
2.1 Information you provide to us

We collect personal information you provide when visiting our clinic, using our website, or communicating with us, including:

  • Contact Information: Name, address, email address, phone number.

  • Pet Information: Names, species, medical history, treatments received.

  • Financial Information: Payment details for services rendered.

  • Other information necessary to provide veterinary care and services.

2.2 Medical Records

We maintain comprehensive medical records for your pets, including diagnoses, prescriptions, and laboratory results, which are kept confidential and used solely for veterinary care purposes.

3. How We Use Your Personal Information

We may use your personal information, including medical records, for the following purposes:

  • Providing Veterinary Services: Managing appointments, diagnosing illnesses, and maintaining health records.

  • Communications: Sending appointment reminders, updates on pet health, and responding to inquiries.

  • Billing and Payments: Processing payments and insurance claims.

  • Improving Services: Analyzing data to enhance our website and client experience.

4. How We Share Your Personal Information

We may share your personal information in the following circumstances:

  • Service Providers: Third parties assisting in service provision (e.g., appointment scheduling, payment processing).

  • Legal Compliance: When required by law, court order, or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

  • Transfer to Other Providers: Transferring medical records to another veterinary clinic.

5. Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction, including encryption and regular security assessments.

6. Retention of Information

We retain your personal information and medical records only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: Update your personal information and medical records by contacting us.

  • Data Portability: Request a copy of your information in a structured, machine-readable format.

  • Withdrawal of Consent: Opt-out where applicable.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors without parental consent.

9. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance user experience and analyze usage. Manage cookie preferences through your browser settings.

10. Telephone Consumer Protection Act (TCPA) Compliance

We comply with TCPA regulations regarding phone calls and text messages for communication purposes.

11. Marketing Communications

You may choose to receive promotional communications from us by email or SMS. You can opt-in to these communications by updating your preferences through our website or by contacting us directly. You may opt-out of receiving marketing communications at any time by following the instructions in the communication or contacting us.

12. Compliance with Privacy Laws

We comply with applicable Oregon and federal privacy laws regarding the collection, use, and retention of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices and legal requirements. Notify you of significant changes as required by law.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Address: 19850 5th Street Bend OR, 97701

Phone: (541) 389-1540

Email: tumaloah@gmail.com